Mr.Milk
FAQs

desi cow a2 milk paneer

  • The Milk
  • The Cows
  • The Farm
  • Subscription & payments
  • Delivery & Logistics
  • Customer Care



The Milk

  • desi cow farm What is A2 Desi Cow Milk?
  • A2 milk is obtained from desi cows which are free of the A1 protein found in other non-desi cows. There are two types of beta-casein protein found in cows - A1 and A2. While most cows produce a mixture of A1 and A2 proteins in their milk, desi cows naturally produce only A2 protein which is a better source of nutrients. A2 Desi Cow Milk is real wholesome milk that is easier to digest, and tastier and creamier as compared to ordinary milk.
  • desi cow milk How is Mr. Milk different from other milk available in the market?
  • Mr. Milk is not sourced from farmers. With our own farm near Lonavala, which is home to over 500 desi cows, we monitor the quality of feed given to the cows, and do not indulge in the processes of adding or extracting fat from the milk. The fat percentage and SNF found in the milk is uniformly maintained because of the nutritious diet given to the cows.
  • The cows are housed in open sheds and are never tied. We do not inject our cows with any kind of hormones and no preservatives are added to the milk. Cows are given RO purified water and the entire milking process is automated and untouched by human hands.
  • Thus, Mr. Milk is delivered to the customers fresh from the farm, and in the purest form.
  • Desi cow a2 milk What makes it so good?
  • Mr. Milk is wholesome and filled with natural goodness. Due to the highest possible production standards, it has multiple benefits over your current milk. Some of these are:
    • Higher nutritional value.
    • Untouched by human hands.
    • No artificial growth hormones.
    • No antibiotics or steroids.
    • No pesticides.
    • No skimmed milk powder added.
  • desi cow a2 milk ghee Do I need to boil the milk before consumption?
  • Mr. Milk is pasteurised. The process of pasteurisation kills all the harmful bacteria and pathogens. All you have to do is open the packaging and enjoy fresh milk straight out of the carton, without boiling.
  • desi cow a2 milk paneer How do you ensure purity?
  • The National Dairy Research Institute has established reports which state that 70% of the milk sold in India is adulterated.
  • Mr. Milk falls in the remaining 30% where the milk is produced at our own farm, and total purity is guaranteed. Our milk undergoes stringent quality checks - from the moment it is milked up until it reaches your doorstep – to ensure what you get is 100% pure & safe.
  • desi cow farm What kind of packaging do you use?
  • We use gable top cartons which is completely eco-friendly and recyclable.
  • desi cow farm I consume only half litre per day. Do you have half litre packing?
  • Currently, we only offer a 1 litre pack. If your consumption is only half litre per day, you can opt for an alternate day plan.
  • desi cow farm Can we make by-products like ghee, paneer and curd?
  • Absolutely! We encourage our customers to use our milk to make all sorts of milk products. Your family will relish the delicious by-products too!
  • desi cow farm How long does the milk last?
  • The milk lasts for 3 days after production. It needs to be refrigerated at all time as it is free of preservatives.

The Cows

  • desi cow farm What breeds of cows do you have?
  • Due to their high immunity and adaptability, we have only Desi breed of cows such as Gir Cows and Sahiwal Cows
  • All desi cows at our farm produce the same type of A2 milk.
  • desi cow farm What are the facilities for the cows at your farm?
  • Our cows stay in the lush greens of nature, breathe in the fresh air and eat local food that is free of preservatives!
  • Mittal Happy Cows Dairy Farms is a world class dairy farm where the cows are comfortable and happy at all times. These are a few of the top-notch amenities at our farm:
    • Controlled temperature
    • Automatic Massage brushes
    • Planned nutritious feed
    • RO purified water
    • Regular check-ups by veterinary doctors.
  • desi cow farm What do the cows eat?
  • All our cows at Mr. Milk are given home grown fodder as per their customised diets according as per their age and body weight. for more information visit LINK
  • desi cow farm What about the calves?
  • When it comes to the milk of the cows, the calves are given top priority and are always kept close to their mothers. They have their own diet plan and plenty of fun playtime.

The Farm

  • desi cow farm Where is the farm situated? How big is it?
  • Our 85-acre farm is located at Vadgaon Maval, near Lonavala, on Mumbai – Pune Old Highway, amidst much natural beauty and tranquillity. Follow the google link for directions : https://bit.ly/mrmilk_map
  • desi cow farm Can I visit your farm?
  • Yes, definitely; our beloved cows will be happy to see you. The farm visits are available on Saturdays& Sundays with prior appointments only. It is a short 45 minutes tour, where you will be guided around the farm and the milking process will be explained to you.
  • Please fill in details to request a farm visit on the following link : LINK
  • We will not be able to allow visitors without the invitation letter.

Subscription & payments

  • desi cow farm How can I subscribe to Mr. Milk?
  • You can subscribe by downloading and registering via our mobile app. We have a one-litre pack that you can subscribe toon a daily or alternate day basis. You can decrease or increase the quantity of milk at any time based on your usage, via our easy to use mobile application.
  • Our team would be happy to help you on phone or email. Reach us at 9922-MR-MILK (9922676455) & info@mittaldairyfarms.com
  • Download the Mr. Milk app here : http://onelink.to/zpcnxy
  • desi cow farm How can I make the payments?
  • You can pay via the mobile app.
  • Steps:
    • 1. Download the app and login via your registered mobile number.
    • 2. Go to wallets from the side menu.
    • 3. Enter the amount and click ‘Add Amount’
    • 4. Choose from multiple payment options on our payment gateway:
      • Credit card
      • Debit card
      • Net banking
      • UPI
  • desi cow farm I am unable to pay via mobile app.
  • Don’t worry! You can call our team. They can send you a unique recharge link via SMS where you can proceed to pay via your Credit/Debit card, UPI or Netbanking.
  • desi cow farm Can I pay via NEFT if I am unable to pay via the mobile app?
  • You can pay via NEFT on the below details. Make sure to send us a screenshot or the UTR number so we can track your payment.
  • A/c name: Mittal Happy Cows Dairy Farms LLP
  • Bank name: Bank of India
  • A/c No: 051120110000663
  • Branch: Navi Peth Pune
  • IFSC code: BKID0000511
  • desi cow farm I prefer paying cash/ by cheque. Can I request for a collection?
  • You can request cash/cheque pickup using our app on the wallet page. Every cash pickup will be charged Rs.100 as a convenience fee.
  • desi cow farm Where can I see my subscriptions?
  • To see your subscription details, login to the mobile app; Go to Subscriptions from the side menu.
  • desi cow farm Can I set a vacation?
  • To set a vacation:
    • 1. Go to ‘Subscriptions’ from the side menu
    • 2. Select ‘Set Vacations’ against the subscription you’d like to pause
    • 3. Select ‘cancel from’ date and ‘cancel till’ date.
  • Note : Changes for tomorrow need to be made by 5pm today.
  • desi cow farm How can I update my quantity for a particular date?
  • To update quantity for a particular day:
    • 1. Go to ‘Calendar’ from the side menu
    • 2. Select the date from the calendar
    • 3. Change the quantity using – or + buttons
    • 4. Click confirm
  • Note : Changes for tomorrow need to be made by 5pm today.
  • desi cow farm I have guests at home. How can I increase the quantity for a longer period?
  • To update quantity in bulk / for a longer period:
    • 1. Go to ‘Subscriptions’ from the side menu
    • 2. Select ‘Update Quantity’ against the subscription you would like to update
    • 3. Select ‘update from’ date and ‘update till’ date.
    • 4. Type in the quantity and click update.
  • Note : Changes for tomorrow need to be made by 5pm today.
  • desi cow farm How do I confirm if the changes I have made have been applied?
  • After any changes made, a push notification is sent on your mobile app. You can view your notification using the ‘bell’ icon on the top right screen of your mobile app. SMS notifications are also sent on the registered mobile number (SMS delivery subject to your network and DND status)
  • desi cow farm Is there any cancellation charge?
  • If the cancellation intimation is done before 5pm, the same will be updated in your orders. In this case, no charges would be applicable.
  • If in case the cancellation is done post 5pm or the delivery is refused to the milk delivery executive, then you will be charged for the entire order.
  • desi cow farm How can I view my monthly statement?
  • The link to your monthly statement is sent via SMS on your registered mobile number and email (if registered) in the first week of the next month.
  • Please check your email and SMS history to view your previous statements.
  • desi cow farm Can I get a refund from my wallet balance?
  • Refunds and transfer of wallet balance from your account to any other account will not be possible.

Delivery & Logistics

  • desi cow farm What time do you deliver the milk?
  • Your order will be delivered anytime between 5.00 am and 8.00 am on your selected milk receiving days.
  • desi cow farm Can I request a door bell with my delivery?
  • You can select your preference from the following options in the mobile app:
    • Ring doorbell
    • In-hand delivery
    • Keep in bag
    • Drop at the door
  • desi cow farm What if my address changes to another location?
  • Please go to my profile on your mobile app to edit your address.

Customer Care

  • desi cow farm How do I contact you?
  • You can reach us at info@mittaldairyfarms.com or call us at 9922-MR-MILK (9922676455) between 10am and 6pm, from Monday through Saturday.
  • desi cow farm How can I share a feedback / grievance?
  • We would love to hear your experience!
  • You can reach us at info@mittaldairyfarms.com or call us at 9922-MR-MILK (9922676455) between 10am and 6pm, from Monday through Saturday.